ARMS Ltd, the entity responsible for the billing of utility bills, has reassured customers that technical issues affecting a small percentage of accounts following an October 2024 system upgrade have been fully resolved, insisting that the billing system is now working properly. In a statement, the entity was reacting to a second press conference held
People who were affected by an ARMS system error that led to them missing out on the Eco Reduction for more than a year numbered in the hundreds and not the thousands as claimed by the Nationalist Party, according to Energy Minister Miriam Dalli. The Eco Reduction is a discount applied to residential electricity bills for households that use electricity
The Leader of the Opposition and Nationalist Party leader Alex Borg on Monday accused the government and ARMS Ltd of serious mismanagement after claiming that "thousands" of Maltese and Gozitan households were wrongly denied the Eco Reduction on their utility bills. Speaking at a press conference, Borg said new evidence showed that the problem had
Energy Minister Miriam Dalli admitted that "hundreds" of consumers were affected by the ARMS eco-reduction billing issue, insisting that the problem was identified quickly and refunds are being issued "to the last cent." Speaking to journalists, Dalli initially said that the number of affected consumer was "small" but, when pressed to say if there
The Nationalist Party has accused Energy Minister Miriam Dalli of having “disappeared” after ARMS confirmed that some customers were overcharged due to a system error. Dalli must explain how many customers were impacted, when she first became aware of the issue and what she will be doing to address the “incompetence” at ARMs, the Opposition party said
ARMS has confirmed what the Nationalist Party revealed yesterday: that a technical failure in its system resulted in thousands of bills being affected, with the consequence that thousands of people lost the Eco-reduction, the PN said Saturday. In its statement responding to the PN's press conference, ARMS also confirmed that despite attempting to rectify